Home Forums Porto Template contact form error

This topic contains 8 replies, has 3 voices, and was last updated by  Support2 2 months ago. This post has been viewed 217 times

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #10023010

    ktracy
    Participant

    I have spent hours in these forums trying to get the contact form to work. Tried many of the suggestions and I still get the error Invalid address: (puny Encode). The host is Godaddy and the php version is 5.4.45. I have used these php mailer forms many times without errors so I cant figure out whats wrong. Can you please look and tell me what is wrong. Thank you.


    #10023016

    Support
    Keymaster

    Hello, thanks for your purchase.

    Can you please send us a private message with the code you have on php/contact-form.php file?

    Kind Regards,

    Jonas


    #10023023

    ktracy
    Participant
    This reply has been marked as private.
    #10023031

    Support2
    Keymaster

    Hello,

    Please, try to update the PHP version of your server.
    The PHP Mailer (the script that send emails on Porto) is compatible with PHP 5.5 and later. As you can see on github repository of PHPMailer: https://github.com/PHPMailer/PHPMailer

    Please, try that and let me knowi if you need further assistance.

    Kind Regards,

    Rodrigo.


    #10023032

    ktracy
    Participant

    Thank you for your timely response!! I will give that a try.


    #10023036

    ktracy
    Participant

    I upgraded php to version 5.6.31 and I am still receiving the same error.

    Error! There was an error sending your message. Invalid address: (punyEncode)

    Anything else you can think of?


    #10023037

    Support2
    Keymaster
    This reply has been marked as private.
    #10023044

    ktracy
    Participant
    This reply has been marked as private.
    #10023048

    Support2
    Keymaster

    Hello,

    It’s very strange, probably it’s a problem with some configuration in your hosting server.
    Great that you finded another way to solve.

    If you need further assistance, please contact us.

    Kind Regards,

    Rodrigo.


Viewing 9 posts - 1 through 9 (of 9 total)