Home Forums Porto Template Form is not submitting to all recipients

This topic contains 4 replies, has 2 voices, and was last updated by  Support2 4 days, 22 hours ago. This post has been viewed 46 times

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  • #10023782

    MarkP
    Participant

    The Advanced form code used on this page works, but not to all email addresses.
    I can say the emails that are not working are gmail addresses, are there known issues with gmail?
    Apparently messages are not ending up in junk or spam folders.

    I look forward to your response,
    MP



    Template Version: 5.0.1
    #10023785

    Support2
    Keymaster

    Hello Mark,

    Do not are any known issues of this type with Gmail accounts.
    My suggestion for you is try to use SMTP to send the emails. For it, please follow the steps on this FAQ:

    Please, try that and let me know if you need further assistance.

    Kind Regards,

    Rodrigo.


    #10023810

    MarkP
    Participant

    Hi there,

    Thank you for your response.

    But:

    The php DOES WORK on host server (server is allowing it).
    I have tested successfully with email addresses that are NOT GMAIL, but GMAIL ADDRESSES are not receiving the message.

    My problem is client uses GMAIL and GMAIL is bumping the messages, it would seem.

    I sure hope there is something to fix this. Everybody uses GMAIL. 🙁

    Thank you in advance,
    Mrk


    #10023811

    MarkP
    Participant

    Hello,

    I would like to close this ticket.
    I have tested with different gmail accounts and achieved success… so something is account specific or something else. The form is doing it’s job and does send to gmail and through other email clients.
    Just to let you know.

    Regards,
    MP


    #10023827

    Support2
    Keymaster

    Hello MP,

    Great that you figured out that 🙂
    Thanks for let us know.

    We are working on the another ticket that you opened related to captcha, and we will reponse soon.

    Kind Regards,

    Rodrigo.


Viewing 5 posts - 1 through 5 (of 5 total)