Home Forums Porto Template The package could not be decompressed. The theme does not have style sheet styl

This topic contains 5 replies, has 2 voices, and was last updated by  Support2 5 days, 1 hour ago. This post has been viewed 95 times

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  • Author
    Posts
  • #10029005

    motivvia
    Participant

    Good Morning,
    I just bought this template to install it in my wordpress and it gives me the following error:
    The package could not be decompressed. The theme does not have style sheet style.css.
    I need help, urgently
    Thank you


    #10029006

    Support2
    Keymaster

    Hello,

    Thanks for your purchase, however, please note that the template you purchased is not a WordPress Theme, it’s a HTML5/CSS3 template so this cannot be installed on WordPress.

    If you purchase the WordPress version we can approve the refund for the HTML version:
    https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399?s_rank=1

    All support related to payment and refund is run through Envato’s ticket service:
    http://themeforest.net/refund_requests/new

    In the refund request details please send us the purchase code from your purchase of Porto WordPress version.

    Kind Regards,

    Rodrigo.


    #10029007

    motivvia
    Participant
    This reply has been marked as private.
    #10029017

    motivvia
    Participant
    This reply has been marked as private.
    #10029018

    motivvia
    Participant

    good morning
    When will I re-bag the amount corresponding to the wrong purchase? the payment I made it by paypal


    #10029024

    Support2
    Keymaster

    Hello,

    We just confirmed your refund request on the ThemeForest now. Please check there.

    Kind Regards,

    Rodrigo.


Viewing 6 posts - 1 through 6 (of 6 total)