Reply To: setup on website
Hello,
Thanks for your purchase, however, please note that the template you purchased is not a WordPress Theme, it’s a HTML5/CSS3 template so this cannot be installed on WordPress.
You can find the WordPress version in this link:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
If you need a refund, all support related to payment and refund is run through Envato’s ticket service:
http://themeforest.net/refund_requests/new
Important: To get a refund for mistaken purchase you need to purchase the WordPress version, so the refund for the HTML version.
Please let us know if we can help you with anything else.
Best Regards,
Okler Themes