Contact forms

  • This topic has 3 replies, 2 voices, and was last updated 4 months ago by Support. This post has been viewed 344 times
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #10045255
    lanbrostudio
    Participant

    There is an error in the 2 contact forms on our website in the URLs:

    https://okatek.es/contacto
    https://okatek.es/solicitud-presupuesto

    It gives the following error: Could not instantiate mail function.

    Can you guide me to solve it or do you need FTP access?

    Thansk


    #10045256
    Support
    Keymaster

    Hello, it looks like the server is not accepting to send e-mails with PHP.

    I recommend you contact your Web Hosting Provider and ask them to enable that option.

    After that you may need to add SMTP details:

    (Confirm those with them), using an e-mail of that same domain.

    Kind Regards.


    #10045257
    lanbrostudio
    Participant

    Hello,

    It works now after implementing the solution inside the file: contact-form-recaptcha-v3.php

    Should we keep this like this or is there a way to hide these values ​​and keep both contact forms working?

    Thanks


    #10045258
    Support
    Keymaster

    It’s safe to have those values in that PHP file that way, no one without FTP access will have access to those.


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