Contact – Mail sent / error message

[MissZougou]

Hi !

First of all, i’d like to say Thanks for this amazing template !

I’m using the version 3.4.0, and got a little problem whith the basic contact form.
By submitting the form, i’ve got #contactError message displaying on top of the form. BUT the email is well sent despite the error message…
Got the same problem as here :
error despite email sent

I checked the file js/views/view.contact.js (l.38), it seems to be ok :
if (data.responseJSON.response == 'success') {

I uploaded the new files from v.3.4.1 (js/theme.js and css/theme.css), but still got the error message.

Got any suggestions to help me on this ?
Thanks in advance !

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[Support]

Hello, looks like the problem is only the PHP version, that doesn’t support JSON format, as you can see in this screenshot:

So my suggestion is that you contact your host provider and ask them to change the PHP version (which is pretty old at this time), the process is very simple to do and should not affect anything else on your site.

Let me know if you have any questions.

Thanks.

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[MissZougou]

Thanks ! Didn’t thought about the PHP version…

I set the Env PHP to 5.4 via .htaccess, the error message is no longer displayed.
Thanks again !

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[Author]

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