error contact-form

[[email protected]]

Hi there,

I get this message in my mailbox with attached the actual content of the mail as .eml

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host mail.ymy.nl [5.61.252.191]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
550-Verification failed for <[email protected]>
550 Sender verify failed
Reporting-MTA: dns; olivia.hostnet.nl

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
Remote-MTA: dns; mail.ymy.nl
Diagnostic-Code: smtp; 550-Verification failed for <[email protected]>
550 Sender verify failed

In the ‘normanl’ contact form it shows the ‘success’ message, on the footer sections it does not. Please look in to that as well.

Thank you

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[Support]

Hello, first thanks for your purchase.

This error (550 Sender verify failed) can be related to:

– Email account doesn’t exist or cannot be detected
– Duplicate sender account in recipient server
– Misconfigured mail exchanger

Please check these articles:
– https://www.a2hosting.com.br/kb/cpanel/cpanel-mail-features/550-sender-verify-failed-error-message
– https://bobcares.com/blog/sender-verify-failed-smtp-mail-error-and-resolve-it-in-cpanel-whm-exim-servers/#:~:text=If%20the%20mail%20server%20is,happen%20due%20to%20two%20reasons.&text=This%20prevents%20the%20mail%20server,resulting%20in%20a%20550%20error.

Please note that this issue is not related with the template code. It’s a server or email issue. The best way on this case is try the suggestions on links above. If no success, contact the support of your hosting provider.

Please try that and let us know if you need further assistance.

Kind Regards,

Rodrigo.

If you are satisfied with Porto HTML and our support, please leave your comment and rating on ThemeForest downloads page. That helps us a lot: https://themeforest.net/downloads

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[Author]

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