Hello,
Thanks for your purchase, however, please note that the template you purchased is not the same used in the website link you sent.
The template used is Porto HTML. You can find in this link:
https://themeforest.net/item/porto-responsive-html5-template/4106987?utm_source=okler&utm_medium=banner&utm_campaign=forum_banner_porto&ref=Okler
If you need a refund, all support related to payment and refund is run through Envato’s ticket service:
http://themeforest.net/refund_requests/new
(If you purchase Porto HTML5 we can approve the refund for the Tucson HTML.)
Please let us know if we can help you with anything else.
Kind Regards,
Rodrigo.
If you are satisfied with Tucson HTML and our support, please leave your comment and rating on ThemeForest downloads page. That helps us a lot: https://themeforest.net/downloads