install template

[Ny Aina]

I bought the themeforest responsive html5 template. I don’t know how to install it because I thought it’s a wordpress theme when it’s not. What should I do if I want to install this theme in my wordpress?

---

[Support]

Hello,

Thanks for your purchase, however, please note that the template you purchased is not a WordPress Theme, it’s a HTML5/CSS3 template so this cannot be installed on WordPress.

You can find the WordPress version in this link:
http://themeforest.net/item/porto-responsive-wordpress-woocommerce-theme/9207399

If you purchase the WordPress version we can approve the refund for the HTML version.

All support related to payment and refund is run through Envato’s ticket service:
http://themeforest.net/refund_requests/new

In the refund request details please send us the purchase code from your purchase of Porto WordPress version.

Please let us know if we can help you with anything else.

Kind Regards,

Rodrigo.

---

[Ny Aina]

Ok, I would like to buy the theme to install wordpress version, could you please guide me, because I don’t understand how I have to pay with the refund.

---

[Support]

Hello,

Please note all support related to payment and refund is run through Envato’s ticket service:
http://themeforest.net/refund_requests/new

Here’s more information about the refund process:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

In the refund request details please send us the purchase code from your purchase of Porto WordPress version, so we can approve the refund for the HTML version.

Please let us know if we can help you with anything else.

Kind Regards,

Rodrigo.

---

[Support]

Hello,

You can purchase the Portp WordPress here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Hope this helps!

Kind Regards,

Rodrigo.

---

[Ny Aina]

we have a mistake, we proceed to the payment on visa card but he doesn’t want to accept the payment, I don’t understand why

---

[Support]

Hello,

Sorry but this type of payment issues should be discussed with Envato/ThemeForest support. You can contact Envato/ThemeForest here:
https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

Note the payment process runs trough Envato/ThemeForest and not with us.

Hope this helps and clarify your question.

Kind Regards,

Rodrigo.

---

[Author]

Posts