Not receiving emails from contact form

[ronstone]

Hello..

I have reviewed a lot of the php support posts and am stuck. The contact form shows “Success! Your message has been sent to us.”, but I dont receive the email. I have followed all the steps at http://www.okler.net/forums/topic/important-contact-form-is-not-working/. Version 3.4.1. Any ideas?

thanks

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[ronstone]

I have set these parameters:
$mail->Host = ‘smtp.di
$mail->SMTPAuth = true
$mail->Username = ‘ron
$mail->Password = ‘lqb
//$mail->SMTPSecure =

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[ronstone]

I have disabled the form fields in http://toptier.com/contact-us.html until this is resolved. You can view the source code.

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[Support]

Hello, my suggestion is to try the contact-us-advanced.php file that comes with the template, and enable the debug, so you will be able to see exactly what is the problem.

How to debug in PHPMailer (contact-us-advanced.php)

Most of the times it’s something with the server, some host providers requires a few different settings, please confirm with your server administrator which are the correct settings (ssl/host/etc…).

Kind Regards,

Jonas

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[ronstone]

Jonas.. Do I need to overwrite contact-form.php with the code from contact-us-advanced.php?

thanks

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[Support]

Hi, to make the tests you can just put the file in the server and make the tests, then access it going to the url: yoursite.com/contact-us-advanced.php

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[ronstone]

I was able to receive mail, though only if the form email address had the same domain as the server smtp account. This applies to both contact-form.php and contact-us-advanced.php. Form always indicates “Success! Your message has been sent to us.”, but only submissions from email address with server domain (directsun.com) are received. version 3.5.0

// Step 1 – Enter your email address below.
$to = ‘[email protected]’;

// Step 2 – Enable if the server requires SMTP authentication. (true/false)
$enablePHPMailer = true;

$mail->Host = ‘smtp.directsun.com’;
$mail->SMTPAuth = true;
$mail->Username = ‘[email protected]’;
$mail->Password = ‘xxxxxxx’;
//$mail->SMTPSecure = ‘tls’;

2014-12-05 15:44:13 CLIENT -> SERVER: EHLO toptier.com 2014-12-05 15:44:13 CLIENT -> SERVER: AUTH LOGIN 2014-12-05 15:44:13 CLIENT -> SERVER: cm9uLnN0b25lQGRpcmVjdHN1bi5jb20= 2014-12-05 15:44:13 CLIENT -> SERVER: bHFiSjY1NFk= 2014-12-05 15:44:13 CLIENT -> SERVER: MAIL FROM: 2014-12-05 15:44:13 CLIENT -> SERVER: RCPT TO: 2014-12-05 15:44:13 CLIENT -> SERVER: DATA 2014-12-05 15:44:18 CLIENT -> SERVER: Date: Fri, 5 Dec 2014 10:44:13 -0500 2014-12-05 15:44:18 CLIENT -> SERVER: To: [email protected] 2014-12-05 15:44:18 CLIENT -> SERVER: From: ronnie 2014-12-05 15:44:18 CLIENT -> SERVER: Reply-To: ronnie 2014-12-05 15:44:18 CLIENT -> SERVER: Subject: Option 4 2014-12-05 15:44:18 CLIENT -> SERVER: Message-ID: <[email protected]> 2014-12-05 15:44:18 CLIENT -> SERVER: X-Priority: 3 2014-12-05 15:44:18 CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.9 (https://github.com/PHPMailer/PHPMailer/) 2014-12-05 15:44:18 CLIENT -> SERVER: MIME-Version: 1.0 2014-12-05 15:44:18 CLIENT -> SERVER: Content-Type: text/html; charset=UTF-8 2014-12-05 15:44:18 CLIENT -> SERVER: Content-Transfer-Encoding: 8bit 2014-12-05 15:44:18 CLIENT -> SERVER: 2014-12-05 15:44:18 CLIENT -> SERVER: Name: ronnie
2014-12-05 15:44:18 CLIENT -> SERVER: Email address: [email protected]
2014-12-05 15:44:18 CLIENT -> SERVER: Message: sdf
2014-12-05 15:44:18 CLIENT -> SERVER: Checkboxes: option2
2014-12-05 15:44:18 CLIENT -> SERVER: Radios: option2
2014-12-05 15:44:18 CLIENT -> SERVER: 2014-12-05 15:44:18 CLIENT -> SERVER: . 2014-12-05 15:44:18 CLIENT -> SERVER: QUIT

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[Support]

Hello, ok, thanks for the information.

Please try to force your email address (same domain) right there:

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[ronstone]

That was it. All is good.

thanks

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