Purchased Code is not being accepted

[Anonymous]

When I try to install the porto theme it always says my code is not valid. I think its because I installed it once last month and had problems with my host and needed to re-install wordpress again from scratch and now when I want to setup the theme again it is not working. Can you please look into this as I have purchased a theme I cannot use.

Thanks,

Riaz

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[Anonymous]

#update, the activation code I posted in the ticket was for wrong product, but again when I tried with the correct one it is complaingin that “This code was already used in myftpupload.com” but that is the setup I was not able to complete and is currently deleted

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[Support]

Hello Riaz,

Please note that here is the support forum of HTML version of Porto and we are not the author of WP version.

For the WordPress version of Porto you should contact the support here: http://www.portotheme.com/support/ (from “p-themes” author).

We hope this helps!

Let us know if you have more questions.

Kind Regards,

Rodrigo.

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[Author]

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