Recaptcha V3 hangs (no email no errors)

[rouxjean]

For some reasons my contact page is not sending out emails. I do not get any errors or warning even with the debug activated. The button stays at loading and nothing happens. Please help !

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Template Version: 8.1

[rouxjean]

Made some progress, now I get the dreaded “Error! There was an error sending your message.”, again with debug set to 2, I do not have additional details.

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[rouxjean]

Atually I’m not received the emails but I always get an error message, which should not appear, how do I fix this besides just removing the warning?

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[rouxjean]

Previous post should read, I’m now received the emails but I still get the “Error! There was an error sending your message., even with debug = 0 or 2. Please help.

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[Support]

Hello, first thanks for your purchase.

I did a test and saw that’s returning an empty request in the ajax process of contact form:

Normally this is caused when value of variable $debug is different from 0. You mentioned that already tried with 0, can you double check it ?

The variable should be like below:

$debug = 0;

If even so the problem still persists, please share with us all code of your php/contact-form-recaptcha-v3.php. You can use a service like https://pastebin.com to generate a link with the code and share with us.

Please try that and let us know if you need further assistance.

Kind Regards,

Rodrigo.

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If you are satisfied with Porto HTML and our support, please leave your comment and rating on ThemeForest downloads page. That helps us a lot: https://themeforest.net/downloads

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[rouxjean]

This reply has been marked as private.

[Support]

Hello,

Thanks for share with us. I did a inspect and found no issues. This case we need access your server files to do some tests, probably is something related to server. Please send us temporary FTP access (host, username and password). You can send here as private message, so it will not be public.

We await to proceed with this ticket.

Kind Regards,

Rodrigo.

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If you are satisfied with Porto HTML and our support, please leave your comment and rating on ThemeForest downloads page. That helps us a lot: https://themeforest.net/downloads

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[rouxjean]

This reply has been marked as private.

[Support]

Hello,

Thanks for the access!

The problem was variable $debug with value 2. Strange, in your reply here #post-10034917 the variable is with 0, but in the server files was with 2.

We already changed to 0 in your server and now it’s working.

If you need further assistance feel free to contact us.

Kind Regards,

Rodrigo.

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If you are satisfied with Porto HTML and our support, please leave your comment and rating on ThemeForest downloads page. That helps us a lot: https://themeforest.net/downloads

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[rouxjean]

I swear to god I uploaded it to the server! Oh well, thanks for fixing.

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[Support]

Hello,

Great that the issue is now resolved!

If you need further assistance feel free to contact us.

Kind Regards,

Rodrigo.

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If you are satisfied with Porto HTML and our support, please leave your comment and rating on ThemeForest downloads page. That helps us a lot: https://themeforest.net/downloads

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