• This topic has 2 replies, 2 voices, and was last updated 8 months ago by matbhr. This post has been viewed 450 times
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  • Author
    Posts
  • #10044029
    matbhr
    Participant

    Hello,

    I wanted to buy a theme for my WordPress site but I made a mistake in my purchase and bought an HTML theme.

    I am coming to you to see if a refund is possible, as I will unfortunately not be using your theme.

    Thank you for understanding

    Mattéo BEHRA


    #10044030
    Support
    Keymaster

    Hi,

    If you purchased Porto HTML and actually wanted to purchased Porto WordPress we can provide a refund. (for purchases made up to 7 days).

    Porto WordPress is also available on ThemeForest. Here’s the link: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

    All support related to payment and refund is run through Envato’s ticket service:
    http://themeforest.net/refund_requests/new

    In the refund request details please send us the purchase code from your purchase of Porto WordPress version, so please purchase Porto WordPress in advance before open the refund request.

    * How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-


    #10044033
    matbhr
    Participant

    Hello,

    Thank you for your answer.
    I create a ticket on the link you sent me.

    My purchase code is : 3636e73e-dc19-45bc-a7a9-97d80e003274

    Mattéo BEHRA


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