Refund

[matbhr]

Hello,

I wanted to buy a theme for my WordPress site but I made a mistake in my purchase and bought an HTML theme.

I am coming to you to see if a refund is possible, as I will unfortunately not be using your theme.

Thank you for understanding

Mattéo BEHRA

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[Support]

Hi,

If you purchased Porto HTML and actually wanted to purchased Porto WordPress we can provide a refund. (for purchases made up to 7 days).

Porto WordPress is also available on ThemeForest. Here’s the link: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

All support related to payment and refund is run through Envato’s ticket service:
http://themeforest.net/refund_requests/new

In the refund request details please send us the purchase code from your purchase of Porto WordPress version, so please purchase Porto WordPress in advance before open the refund request.

* How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

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[matbhr]

Hello,

Thank you for your answer.
I create a ticket on the link you sent me.

My purchase code is : 3636e73e-dc19-45bc-a7a9-97d80e003274

Mattéo BEHRA

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[Author]

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